Refund Policy
Effective August 17, 2026
Billing is not active
UptimeRoad does not currently accept subscription payments through this website. The displayed founding price is informational and does not create a charge, subscription, or automatic renewal.
Founding pilot
Before any paid pilot begins, the participating company will receive written pricing, billing date, cancellation, and refund terms. No payment should be sent unless those terms have been accepted through an authorized UptimeRoad billing process or written agreement.
Future subscriptions
When online billing is activated, this policy will be updated before the first charge. The updated policy will explain trial treatment, billing cycles, cancellation timing, duplicate or erroneous charges, and any refund eligibility.
Repair and vendor charges
Payments made directly to repair shops, towing providers, mechanics, or other third parties are not UptimeRoad subscription charges. Refund disputes for those services must be resolved with the provider, subject to the fleet's agreement and applicable law.
Questions
Billing questions can be submitted through UptimeRoad Support inside the secure product. Do not send payment card details, bank credentials, or other financial secrets through support messages.